I doubt anyone would argue with the fact that NASA takes training seriously. Whether it is for the astronaut in space, those running Mission Control, or those who are support staff, a high level of training is necessary.
Recently, I learned that it is not only hard skills but also soft skills that are trained. NASA realized early on that just knowing the technical answers wasn’t enough. Managing stress, interacting with a team, and collaboration all add up to either making or breaking a mission. When something goes wrong in space – failure really isn’t an option.
Last week I mentioned STAR (Stop Think Analyze React) in my post. It’s drilled into the Mission Control team. It’s not “maybe I’m sure” it’s more like “Let me think and give you a definitive answer”. In the business world, more specifically the manufacturing world, we all could use some STAR in our day.
Stop You can’t keep doing the same things the same way and expecting new results. Maybe there is need to panic given your situation but maybe there isn’t. Maybe you need to stop before making your next decision. Think of it as hitting the “pause” button ever so briefly.
Think If you are working on auto-pilot and rushing through the day – your own activity will prevent quality problem solving. What are the things that are amiss? Who needs to be part of the solution? Think about the problem. What are all of the touch points for the decision in front of you? Draw it out on a whiteboard if you have to – sometimes just seeing the “big picture” on a wall can help you find a hole in your logic.
Analyze If you’ve read my blog before you know I’m a proponent of Six Sigma because it works. Using tried and true problem solving tools can uncover paths forward. You also know I’m not a proponent of jumping to conclusions. Do you have the proverbial “80%” solution? Does it make sense for your team, your floor or your business unit? Then what are you going to do with this information?
React There is no such thing as a perfect solution. I would hypothesize that waiting for a perfect solution can waste valuable resources and in manufacturing – time is a valuable resource. Sometimes being 80% sure is enough to move forward to successfully meet the goal. Sometimes it is not. You have to make the hard call each and every time. I wish it was easier but this is the world those of us in manufacturing have chosen to live in.
Like space where mistakes can have fatal outcomes, the manufacturing world can be as brutal to a business unit. Please take a moment and think through your own STAR. Together with your team you can make better decisions.