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The most uncommon thing around…

I have heard that common sense is not very common.  It is not based on age, intelligence, education or value structure.  It is based on asking questions, understanding, and thinking things through.

Common practice is the arch enemy of common sense.  It is based on group think, not challenging the status quo, apathy.  Common practice is a box with a locked door preventing continuous improvement; that shackles us to sub-perfomance.  Common practice is the easy way —  routine, habit.  It takes no thought, no creativity, no energy.

If you are saying or hearing the following, there is a locked door needing a key called common sense

It makes sense that doing it this way costs more, but we have always done it this way

Don’t rock the boat, it is good enough

We would have to change too much paper work to accommodate this improvement

It might remove waste, disruption, time from the process, but it will make MY job harder

No one has been able to fix it up to this point, so neither can we

I know the savings would be huge to the bottom line, but it would mean I over-run my budget

To get to 100% performance, common sense must get more common.  Every problem has a common sense answer — you just have to take the time to find it.

Let me know how you plan to challenge common practice in 2015. What one thing can you do in 2015 to unlock common and turn it into something extraordinary? Feel free to share below.

stay intentional,

Melissa

It’s never the first question that will get you. It’s the third or fourth one.

Sunset

This is the time of the year one questions why I don’t live in Florida…

The Third Lever in our series on Culture — questions

For years, my husband has told anyone who works with me that it’s never the first question. It’s always the third or fourth one that will get you. (Spoiler alert: I love questions.)

I know not many people do, but I do. I love asking them, lots of them. I love getting questions (as long as people are willing to really listen to my answer, give me time to think about the answer and want an honest answer in return). I love where questions take you – questions generate creative new ideas, challenge the way we think, stretch our belief system, and allow us a greater understanding of topics and people. Mostly, I love how much you can tell about a person based on the questions they ask, the questions they don’t ask and how well they listen to the answer.

I know most people hate questions. My friends and family have informed me of this many times. (Yes, they get the brunt of my many questions).  Most people hate change – and questions are the catalyst for change. Questions bring things to the surface. Questions cause us to think about stuff differently – in ways that drive creative innovation. And that is why I believe “questions” are a contributor to what kind of business culture a company may have.

People talk about a culture of fear, or a closed culture, or a culture of apathy – none of these cultures support “asking questions”. None of them. So if you don’t see questions being asked – ponder on why. Are people afraid that they will be dismissed? Are people afraid they will get asked a question back and don’t want to be exposed?  Do people just not care?

If you talk about a culture of openness, a culture one feels safe, a culture of engagement – all these cultures support “asking questions”. Lots of questions.  You will see, feel, hear questions being asked all the time, everywhere, at all levels. They will be encouraged. We are fast to say “there are no dumb questions” – but do we act that way after we hear the question?

I challenge each of you – ask more questions and listen to the answers and ask some more questions. You will learn more and be able to make better and better improvements.

Be intentional
Melissa